Return policy

Thank you for choosing elaronvia.com. Your satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns are accepted and refunds are processed.

 

Return Window

We accept returns within 30 days from the date you receive your item. To be eligible for a return:

• The product must be unused and in its original condition

• All original packaging and tags must be intact

• Proof of purchase (such as your order confirmation) must be included

 

How to Initiate a Return

Please email us at support@elaronvia.com. Once approved, we’ll provide return instructions and a prepaid label if applicable.

 

Return Address:

7 SHAY LANE, TARVIN, CHESTER, UNITED KINGDOM, CH3 8NW

 

Non-Returnable Items

• Personalized or custom products

• Items marked final sale

• Damaged items not caused by shipping or product defect

• Items used or returned without original packaging

 

Refunds

After inspecting your return, we’ll notify you of your refund status. Approved refunds will be issued to your original payment method within 10 business days. Please allow your financial institution additional time to process the funds.